Terms of Service

Last updated: February 10, 2026

These Terms of Service ("Terms") govern your use of the ClubCRM platform and services operated by ClubCRM ("we," "us," or "our"). By accessing or using ClubCRM, you agree to be bound by these Terms.

1. Account Registration

To use ClubCRM, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

• You must be at least 18 years old to create an account.
• You must provide a valid email address and accurate organization information.
• You are responsible for keeping your password secure and confidential.
• You must notify us immediately of any unauthorized access to your account.

2. Acceptable Use

You agree to use ClubCRM only for lawful purposes and in accordance with these Terms. You agree not to:

• Send unsolicited bulk email (spam) or violate anti-spam laws such as CAN-SPAM, GDPR, or CASL.
• Upload or transmit any content that is unlawful, harmful, threatening, abusive, or otherwise objectionable.
• Attempt to gain unauthorized access to any part of the platform or its related systems.
• Use the platform to collect, store, or process personal data in violation of applicable privacy laws.
• Resell or redistribute access to the platform without our written consent.
• Interfere with or disrupt the integrity or performance of the platform.

3. Email Sending Policies

ClubCRM provides email campaign tools that must be used responsibly:

• You must only send emails to recipients who have opted in or with whom you have an existing relationship.
• All emails must include a valid physical mailing address and a working unsubscribe mechanism.
• We reserve the right to suspend or terminate accounts that generate excessive bounce rates, spam complaints, or violate email best practices.
• We may monitor sending patterns to ensure compliance and platform integrity.

4. Subscription Plans & Billing

ClubCRM offers various subscription plans as described on our Pricing page.

• Free trials provide full access for 14 days with no credit card required.
• Paid subscriptions are billed monthly or annually based on your selected plan.
• You may upgrade, downgrade, or cancel your subscription at any time.
• Refunds are handled on a case-by-case basis. Contact support@clubcrm.co for refund requests.
• We reserve the right to change pricing with 30 days' notice to existing subscribers.

5. Data Ownership & Privacy

You retain full ownership of all data you upload to or create within ClubCRM, including contacts, campaigns, and analytics data.

• We will not sell, share, or use your data for purposes other than providing the ClubCRM service.
• You may export your data at any time.
• Upon account termination, we will retain your data for 30 days before permanent deletion, unless you request earlier deletion.
• Our handling of personal data is further described in our Privacy Policy.

6. Intellectual Property

The ClubCRM platform, including its design, code, features, and documentation, is owned by ClubCRM and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the platform for your internal business purposes.

7. Agency Accounts

If you use ClubCRM as a marketing agency managing client accounts:

• You are responsible for ensuring your clients comply with these Terms.
• You must have proper authorization from your clients to manage their data.
• Client data remains the property of the respective client organization.

8. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. We are not liable for any downtime, data loss, or damages resulting from service interruptions beyond our reasonable control.

9. Limitation of Liability

To the maximum extent permitted by law, ClubCRM shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the platform. Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.

10. Termination

Either party may terminate this agreement at any time. We may suspend or terminate your account immediately if you violate these Terms. Upon termination, your right to use the platform ceases immediately, and we may delete your data after the 30-day retention period.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the platform. Your continued use of ClubCRM after changes take effect constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Florida.

13. Contact Us

If you have questions about these Terms, contact us at:

• Email: legal@clubcrm.co
• General inquiries: hello@clubcrm.co