Member retention is 5-25x more cost-effective than acquisition. Learn proven strategies to keep your members engaged and coming back for more.
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Category: Member Retention
Every private club and hotel’s success starts with friendly guest interactions. Your staff answers the phone enthusiastically and professionally, greets incoming guests with a smile, and maintains an upbeat disposition during their in-person interactions. In the information age, friendly guest interactions must necessarily go beyond face-to-face encounters and follow-up phone calls. It must cross over […]
Wingtip Club’s CEO Ami Arad shares how his San Francisco hybrid retail-social club creates lasting member value through community building and shared experiences.
Just thinking about writing a social media policy makes us cringe. It’s one of those tasks that membership and club managers know should be a priority but will find any excuse to avoid. And yet for all the procrastinating, it’s not that difficult a task. To help, here are a few things to consider when […]
Chartwell Golf Club’s newsletter redesign increased member views by 128% in just 2 weeks. Modern design and member photos drove exceptional engagement results.
